Terms of service

1. Who these terms are with

These terms are between you and Ozelea Tech Pvt Ltd (“we”, “us”). You can reach us at admin@ozelea.com.

They cover both your use of this website and the website service described below. By using the site or engaging us, you accept them.

2. The service

We design, build and launch a website for your business, then host and maintain it on a monthly basis.

What the build includes: a custom design for your business, typically four to six pages (we do not charge per page), a contact form delivering to an address you nominate, your business details marked up for search engines, and a site built to work on phones.

What the monthly fee includes: domain registration and renewal, hosting, an SSL certificate, security and software updates, uptime monitoring, and small content changes — text edits, price and opening-hours updates, swapping a photo.

What is not included: online shops and payment checkouts; booking or scheduling systems; logo design and brand identity; photography and copywriting; mobile applications; and migration of content from an existing site beyond what is agreed at the outset. Any of these can be quoted separately, and we will agree the price with you in writing before starting.

“Small content changes” means edits to existing content. New pages, new sections and new functionality are not small changes; we will tell you when a request crosses that line, and what it would cost, before doing the work.

3. Fees

The build fee is $499, payable before work begins unless we agree otherwise in writing. The ongoing fee is $49 per month, payable monthly in advance, starting when the site goes live.

Fees are stated in USD and exclude any tax that may apply. We may change the monthly fee on 30 days’ written notice; if you do not accept a change you may cancel under clause 6 before it takes effect.

4. Timescales, and what they depend on

We aim to deliver a completed site within three working days of receiving everything we need from you. “Everything we need” means your text, your images, your logo where you have one, and your contact details.

That timescale is a target and not a guarantee. It runs from the point your material is complete, not from the date you engage us. If material arrives in stages, the three days run from the last piece.

The build includes one round of revisions to the design. Further rounds remain possible and we will tell you if a request falls outside the included round.

5. What we need from you

You agree that:

• you own, or have permission to use, everything you send us — text, images, logos, customer quotes and anything else;
• what you ask us to publish is accurate, lawful, and not misleading;
• you will nominate one person able to give final approval, and respond to requests for material and feedback within a reasonable time;
• you will not ask us to publish anything unlawful, infringing or deliberately deceptive. We may decline to publish such material and, if you insist, end the engagement.

You are responsible for the content of your website. You indemnify us against claims arising from material you supplied or instructed us to publish.

6. Cancellation

There is no minimum term. You may cancel the monthly service at any time, effective at the end of the period you have paid for. Fees already paid are not refunded on a pro-rata basis, and the build fee is not refundable once work has started, except under clause 7.

When you cancel, your site goes offline, because the monthly fee is what pays for the hosting and the domain.

The work remains yours. On request within 90 days of cancellation, we will provide the source code of your site and transfer the domain to an account you nominate, at no charge. After 90 days we may have deleted our copies, so ask promptly.

We may cancel on 30 days’ notice, or immediately if you fail to pay, or if clause 5 is breached. If we cancel for convenience we will hand over the code and domain on the same basis.

7. If it is not right

If we deliver a design and it is not working for you, tell us. If we cannot put it right and you have not yet launched, we would rather refund the build fee than launch something you are unhappy with. This is not a general change-of-mind refund, and it does not apply once the site is live.

8. Ownership

You own your content — your text, images, logo and business information — throughout, and nothing here transfers it to us.

You own the site we build for you, including its design and the source code, from the point the build fee is paid.

We keep ownership of any general-purpose tools, components and techniques we use across clients, and nothing here prevents us reusing them. We may show your site in our portfolio unless you ask us not to.

9. Availability

We aim to keep your site available continuously, but we do not guarantee uninterrupted service and we do not offer a service level agreement at this price. Hosting and domain services depend on third parties. Planned maintenance will be notified where practical.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of the service is limited to the fees you have paid us in the twelve months before the claim. We are not liable for lost profits, lost business, lost data, or indirect or consequential loss.

We do not guarantee any particular search ranking, level of traffic, or volume of enquiries. Those depend on factors outside our control.

11. Use of this website

The content of this website is ours and is provided for information. You may read it, quote it with attribution, and link to it. You may not copy it wholesale, republish it as your own, or attempt to interfere with the site’s operation.

The prices published here relate to the service described and may change for future customers; the price you were quoted at the time you engaged us is the price that applies to you.

12. Changes to these terms

We may update these terms. For existing customers, material changes take effect 30 days after we notify you, and you may cancel before then if you do not accept them.

13. Disputes

If something goes wrong, tell us first. Most disputes are a misunderstanding about scope and are settled in a conversation, and we would far rather have that conversation than an argument.

Where a dispute cannot be resolved that way, it will be handled under the laws applying at our principal place of business.

14. Contact

Questions about these terms go to admin@ozelea.com. How we handle your personal information is covered in our privacy policy.